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Evidence Guide: MSS405041 - Implement improvement systems in an organisation

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Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405041 - Implement improvement systems in an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for improvement systems implementation/ adjustment

  1. Determine scope of improvement systems.
  2. Identify key performance indicators (KPIs) for inclusion in improvement systems.
  3. Prepare operating instructions and other required documentation for continuous and breakthrough improvement systems.
  4. Ensure compliance with health, safety and environment (HSE) and other regulatory requirements are addressed in improvement instructions.
  5. Identify and brief implementation team.
  6. Prioritise areas operation, or processes requiring early action.
  7. Prepare communication strategy for employees and other stakeholders.
  8. Make infrastructure and support arrangements for improvement systems.
  9. Obtain required approvals for commencement of improvement systems.
Determine scope of improvement systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key performance indicators (KPIs) for inclusion in improvement systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare operating instructions and other required documentation for continuous and breakthrough improvement systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure compliance with health, safety and environment (HSE) and other regulatory requirements are addressed in improvement instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and brief implementation team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise areas operation, or processes requiring early action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare communication strategy for employees and other stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make infrastructure and support arrangements for improvement systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required approvals for commencement of improvement systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement/adjust improvement systems

  1. Arrange for initial/update training in continuous improvement (kaizen) and related competitive systems and practices for employees.
  2. Facilitate the development of operating protocols for continuous improvement at the team level.
  3. Establish decision making mechanism for system level continuous improvement.
  4. Invite suggestions for breakthrough improvements.
  5. Establish mechanism for prioritising breakthrough improvements.
  6. Establish breakthrough teams and implement priority breakthrough events.
  7. Clarify points of disagreement/uncertainty over improvement systems implementation through consultation and, where required, by reference to procedures or other relevant authority.
Arrange for initial/update training in continuous improvement (kaizen) and related competitive systems and practices for employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the development of operating protocols for continuous improvement at the team level.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish decision making mechanism for system level continuous improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Invite suggestions for breakthrough improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish mechanism for prioritising breakthrough improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish breakthrough teams and implement priority breakthrough events.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify points of disagreement/uncertainty over improvement systems implementation through consultation and, where required, by reference to procedures or other relevant authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation/ adjustment of improvement systems

  1. Consult stakeholders on processes and perceived success of early implementation of continuous and breakthrough improvement events.
  2. Analyse processes and operations to quantify variations in KPIs over early period of implementation of improvement systems.
  3. Identify and solve ongoing performance issues.
  4. Negotiate any differences between problems and proposed solutions.
  5. Develop plans and obtain agreements to implement further improvements.
  6. Implement improvements.
  7. Measure changes and calculate benefits.
  8. Complete all relevant documentation.
  9. Communicate achievements to stakeholders.
Consult stakeholders on processes and perceived success of early implementation of continuous and breakthrough improvement events.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse processes and operations to quantify variations in KPIs over early period of implementation of improvement systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and solve ongoing performance issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate any differences between problems and proposed solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plans and obtain agreements to implement further improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure changes and calculate benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate achievements to stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Institutionalise continuous improvement

  1. Arrange for regular reviews of improvement systems.
  2. Integrate improvement system reports with other reporting processes, including visual management systems.
  3. Arrange for regular reporting of improvement system results to customers and other critical stakeholders.
Arrange for regular reviews of improvement systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate improvement system reports with other reporting processes, including visual management systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for regular reporting of improvement system results to customers and other critical stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for improvement systems implementation/ adjustment

1.1

Determine scope of improvement systems.

1.2

Identify key performance indicators (KPIs) for inclusion in improvement systems.

1.3

Prepare operating instructions and other required documentation for continuous and breakthrough improvement systems.

1.4

Ensure compliance with health, safety and environment (HSE) and other regulatory requirements are addressed in improvement instructions.

1.5

Identify and brief implementation team.

1.6

Prioritise areas operation, or processes requiring early action.

1.7

Prepare communication strategy for employees and other stakeholders.

1.8

Make infrastructure and support arrangements for improvement systems.

1.9

Obtain required approvals for commencement of improvement systems.

2

Implement/adjust improvement systems

2.1

Arrange for initial/update training in continuous improvement (kaizen) and related competitive systems and practices for employees.

2.2

Facilitate the development of operating protocols for continuous improvement at the team level.

2.3

Establish decision making mechanism for system level continuous improvement.

2.4

Invite suggestions for breakthrough improvements.

2.5

Establish mechanism for prioritising breakthrough improvements.

2.6

Establish breakthrough teams and implement priority breakthrough events.

2.7

Clarify points of disagreement/uncertainty over improvement systems implementation through consultation and, where required, by reference to procedures or other relevant authority.

3

Monitor implementation/ adjustment of improvement systems

3.1

Consult stakeholders on processes and perceived success of early implementation of continuous and breakthrough improvement events.

3.2

Analyse processes and operations to quantify variations in KPIs over early period of implementation of improvement systems.

3.3

Identify and solve ongoing performance issues.

3.4

Negotiate any differences between problems and proposed solutions.

3.5

Develop plans and obtain agreements to implement further improvements.

3.6

Implement improvements.

3.7

Measure changes and calculate benefits.

3.8

Complete all relevant documentation.

3.9

Communicate achievements to stakeholders.

4

Institutionalise continuous improvement

4.1

Arrange for regular reviews of improvement systems.

4.2

Integrate improvement system reports with other reporting processes, including visual management systems.

4.3

Arrange for regular reporting of improvement system results to customers and other critical stakeholders.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for improvement systems implementation/ adjustment

1.1

Determine scope of improvement systems.

1.2

Identify key performance indicators (KPIs) for inclusion in improvement systems.

1.3

Prepare operating instructions and other required documentation for continuous and breakthrough improvement systems.

1.4

Ensure compliance with health, safety and environment (HSE) and other regulatory requirements are addressed in improvement instructions.

1.5

Identify and brief implementation team.

1.6

Prioritise areas operation, or processes requiring early action.

1.7

Prepare communication strategy for employees and other stakeholders.

1.8

Make infrastructure and support arrangements for improvement systems.

1.9

Obtain required approvals for commencement of improvement systems.

2

Implement/adjust improvement systems

2.1

Arrange for initial/update training in continuous improvement (kaizen) and related competitive systems and practices for employees.

2.2

Facilitate the development of operating protocols for continuous improvement at the team level.

2.3

Establish decision making mechanism for system level continuous improvement.

2.4

Invite suggestions for breakthrough improvements.

2.5

Establish mechanism for prioritising breakthrough improvements.

2.6

Establish breakthrough teams and implement priority breakthrough events.

2.7

Clarify points of disagreement/uncertainty over improvement systems implementation through consultation and, where required, by reference to procedures or other relevant authority.

3

Monitor implementation/ adjustment of improvement systems

3.1

Consult stakeholders on processes and perceived success of early implementation of continuous and breakthrough improvement events.

3.2

Analyse processes and operations to quantify variations in KPIs over early period of implementation of improvement systems.

3.3

Identify and solve ongoing performance issues.

3.4

Negotiate any differences between problems and proposed solutions.

3.5

Develop plans and obtain agreements to implement further improvements.

3.6

Implement improvements.

3.7

Measure changes and calculate benefits.

3.8

Complete all relevant documentation.

3.9

Communicate achievements to stakeholders.

4

Institutionalise continuous improvement

4.1

Arrange for regular reviews of improvement systems.

4.2

Integrate improvement system reports with other reporting processes, including visual management systems.

4.3

Arrange for regular reporting of improvement system results to customers and other critical stakeholders.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, across an organisation or department/section, to:

interpret operations, processes and products in terms of customer features/benefits and then set appropriate key performance indicators (KPIs)

prepare appropriate documentation for continuous and breakthrough improvement processes

establish decision-making processes for considering system level continuous improvement suggestions

encourage and lead others in implementing/adjusting continuous improvement system

problem solve implementation issues with continuous improvement system

lead and motivate others in planning, implementing and sustaining improvements.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to implement improvement systems, including knowledge of:

continuous and breakthrough improvement (kaizen and kaizen blitz) philosophy and process

competitive systems and practices in own organisation

types of KPIs and their impacts on performance

improvement processes, including implementation, monitoring and evaluation strategies.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Scope of improvement systems includes one or more of:

target divisions, operations, work processes, products and sites that stakeholders want included in a particular improvement system

levels of targeting for the continuous improvement system, including the system level focusing on the value stream and the overall achievement of customer defined features/benefits

process level focusing on individual processes, teams and team leaders.

Relevance of KPIs includes one or more of:

appropriateness (did they lead to/encourage desirable performance?)

currency (are they still encouraging desirable performance?)

unintended consequences (do they lead to outcomes which are not desirable – even if some performance is desirable?)

signal/noise (is the balance between desirable and undesirable outcomes strong and positive?).

Instructions for incremental or breakthrough improvement processes include one or more of:

methods for employees to suggest incremental or breakthrough improvement

criteria for identifying a breakthrough improvement need

approval processes

monitoring and reporting processes.

Procedures (written, verbal, visual, computer based, etc.) include one or any combination of:

work instructions

standard operating procedures (SOPs)

safe work method statements

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.

Solving performance issues includes one or more of:

generating improvement ideas (brainstorming/asking experts)

selecting most appropriate improvement ideas to proceed with

conducting experiments where required to test idea

making final selection of improvement ideas

determining most appropriate improvement strategy (i.e. incremental or breakthrough (kaizen blitz) improvement).